This has been happening for a really long time. Just to confirm, was the Intel® Wireless card installed manually on the HP Spectre x360 Elitebook or di it came pre-installed? And never found too far from a Wi-Fi card, Intel… Thoughts? So odd from a newly purchased device! I use Microsoft Free Deployment tool so the driver is applied after the image is applied to the device. It would appear the issue is to do with 802.11 n/ac/ax. Intel® WiFi Link 5300. Open device manager, up top click on 'view', click on 'show hidden devices', expand 'Network Adapters', click on each virtual adapter, power management, uncheck 'allow this computer to turn off this device to save power'. For more complete information about compiler optimizations, see our Optimization Notice. Hi AHill21, I just wanted to let you know that there is a new Intel® Wireless driver version 21.80.2, that contains the fixes for issues similar as the one you described on this thread, please test it and let us know the results: https://downloadcenter.intel.com/download/29455/Windows-10-Wi-Fi-Drivers-for-Intel-Wireless-Adapters... Hello AHill21, I just wanted to check if you were able to test the Intel® Wireless driver version 21.80.2 and if the problem persists after that or if it got fixed installing the HP drivers? The problem I find is that HP, Dell, etc. Intel WiFi 6 AX200 is on HP Spectre x360 Elitebook, Intel WiFi 6 AX201 is on MS Surface Laptop 3. I Have to restart my PC to make it work. Intel(R) WiFi 6 AX201 160MHz Persistent Issue I splurged and bought my first new device since a MacBook Pro more than 8 years ago. Have upgraded the drivers to the latest Intel version 21.70.0.6 (07/01/2020), and this still does not fix the problem. Intel® WiMAX/WiFi Link 5150. Are there any other devices connected to the same Router? 2) Latest Device driver from intel. https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility. Hello AHill21, Since I have not heard back from you, we are closing the case, but if you have any additional questions, just reply back or post a new question. technical support services. I have now had 2 different brand new Surface Pro 7 devices in which this issue has manifested. In reference to the MS Surface Laptop 3, just to let you know, that computer is highly customized by Microsoft and all the drivers for it are provided by them, so in this case, for this specific product, what we recommend is to get in contact directly with Microsoft for them to provide the drivers validated by them and to provide further assistance on this matter. Intel® Wi-Fi 6 AX201 (Gig+) Intel® Wi-Fi 6E (Gig+) Series. Hello AHill21, I just wanted to check if the issue persists and if you need further assistance with this matter? Intel® WiMAX/WiFi Link 5350. You can help protect yourself from scammers by verifying that the contact is a Support product highlights, featured content, downloads and more for Intel® Wi-Fi 6 AX201 I expect Intel will be doing updates fairly often until they get the bugs ironed out. Intel Wifi 6 ax200/ax201 keeps disconnecting from my WiFi Have had some HP Spectre x360 EliteBooks and Microsoft Surface Laptop 3 with problems with Intel WiFi 6 AX200 / AX201 160 MHz wireless nic drivers. To fix this problem, you’ll have to disable WiFi Sense on your Windows 10 PC. AHill21, Thank you for posting in the Intel® Communities Support. 5) Flashed to latest BIOS. I upgraded the adapter with the latest driver [21.30.3.2] from Intel directly and in the device manager, for the Intel AX200 Adapter, under Power Management Tab, I have disabled "Allow the computer to turn off this device to save power" option. It will take a minute or two to reconnect by itself (it will say Can't connect to this network in the interim). Intel AX200 WiFi 6 keeps disconnecting on ASRock X570 Phantom Gaming 4 WiFi AX motherboard. In order for us to be able to provide the most accurate assistance on this topic, we just wanted to verify a few detaiuls about your platform: Did you make any recent hardware/software changes? technical support services. Have had some HP Spectre x360 EliteBooks and Microsoft Surface Laptop 3 with problems with Intel WiFi 6 AX200 / AX201 160 MHz wireless nic drivers. The Intel® Wirelss cards, were they pre-install on the laptops or they were install manually? Microsoft global customer service number. Windows® 10 Wi-Fi Drivers for Intel® Wireless Adapters. Wifi fails at start up and sometimes connects after 5 minutes or so of troubleshooting. The WiFi disconnects randomly and then I have to manually reconnect it. ... Drops wifi - then returns after a few minutes. If your WiFi is auto-updated recently then there is a possibility that your WiFi driver has some old/corrupted temporary files in … Please help! I picked up an AX200 card recently and plan on installing it in one of my systems to see how well the WiFi 6 works. Just to confirm if the problem happens also in there. Does the problem happen at home or work environment? But nothing of note from Microsoft. On the next screen, click on WiFi in the left-pane. My computer disconnects from the Wi-Fi about once an hour. I went with a Surface Pro 7, unfortunately after having for two weeks I found out this model of network adapter is prone to constant issues were it drops the network capabilities after going into sleep mode. This problem is pretty severe as no one can live with a Windows 10 computer that keeps disconnecting from the WiFi network it is connected to every few minutes. Fix-5 Uninstall and Reinstall WiFi driver. Microsoft Employee and that the phone number is an Surface Pro 7 with Intel Wi-Fi 6 AX201 Keeps Disconnecting from Wi-Fi Hi! 4) Disable OS ability to save energy by cutting off wifi. “ The new Intel AX201 adapter has 2×2 MIMO, basically double the antennas for double the speed (if your router supports it). I also disconnected the battery and that fixed the issue temporarily but now it's not working at all. i have the same exact problem leo. Microsoft is yet to acknowledge the issue, but a closer look at the whole problem performed by several users revealed that the slowdown is caused by Intel’s AX201 driver version 21.40.1.3. It's not the router as other devices in my house do not drop. Did you installed the latest firmware on it? Please provide the SSU report on the HP Spectre x360 Elitebook, To attach the report, once you choose "reply" select the "clip" icon on the lower-left corner. If you go to the nic driver in Windows 10, and Advanced then Disable 802.11 n/ac/ax the driver works fine. In the left pane choose Wi-Fi and click on Manage Wi-Fi settings. No just this laptop (Dell Precision 7740 with Intel AX200 Wifi card). Here is the router: https://e.huawei.com/en/products/enterprise-transmission-access/access/onu/echolife-eg8245h5. What kind of security protocols are you using? The Intel Wi-Fi 6 AX200 is a CNVi WLAN card that supports 802.11ax via 2x2 MU-MIMO antennas over the 2.4 GHz and 5 GHz bands. Hey guys, I just built a new PC from an AMD Ryzen 3900X along with the ASRock X570 Phantom Gaming 4 WiFi AX motherboard. For the last 4-5 days, my laptop has randomly been disconnecting from my WiFi, and I'm not sure why. Intel® Wi-Fi 6E AX210 (Gig+) Intel® Wireless 3100 Series. Do you have the option to test just the laptop connected to it? I have the same issue on a Surface Laptop 3, I just ended up going on the 2.4GHz Wi-Fi network instead of the 5GHz network, which seems to have helped, Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary Did you check with your Internet service provider to make sure the Internet is working properly? 7) Set performance to Max on Battery or when plugged in. As they are new computers they have not been working correctly since deployment. 1,362 Posts . I tried a lot to fix it but it never works. I already have the router to upgrade my old AC environment. Every other device in my home is perfectly fine though, e.g. When installing the Intel® Generic Wireless drivers they will not include some specific functionalities or features that the laptop supposed to have. This is ruining my experience for an otherwise impressive device. It's the only one experiencing this issue among the different devices in my home. The problem still persists. WiFi 6 AX200 WiFi Adapter for Windows 10 64bit Chrome OS and Linux Laptop or Desktop PCs-802.11AX 2.4GHz 574Mbps or 5GHz 2.4Gbps(160MHz) with Bluetooth 5.1-Intel WiFi 6 AX200 NGW 4.6 out of 5 stars 524 Regarding Microsoft's Surface Laptop 3, we actually do not recommend to use or install the Intel® Driver and Support Assitant, since the Wireless drivers provided by Microsoft are highly customized by them. Also, there are different versions of the HP Spectre x360 Elitebook, could you please provide the specific model of the computer so we can check the specifications? My computer disconnects from the Wi-Fi about once an hour. I have an Intel AX200 wireless NIC integrated into my motherboard (x570 Aorus Master). If the issue still persists then go for the next fix. I am having the same issue. Windows® 10 Wi-Fi Drivers for Intel® Wireless Adapters. and getting in touch with microsoft is damn near impossible. Hello AHill21, I just wanted to confirm if you were able to monitor/check the behavior of the laptop and if the Wireless issue persists? About once or twice a day my internet connection drops and I get the "LSO was triggered" event. Wifi connected but internet keeps disconnecting about every 15 min - posted in Windows 8 and Windows 8.1: Hello, sorry for the long message but … Driver: Windows 10, 64-bit* 22.10.0 Latest: 12/1/2020 The wireless card, did you purchased it separately or did it came installed in the computer? Awful because this drops Zoom calls. I have attached the SSU report for the HP Spectre x360 EliteBook. Thanks for your feedback, it helps us improve the site. 4.2 in this case. Sometimes it's disconnected even when I restart it. there customer service prob isnt much better but atleast there products are more reliable then this BS. Intel® Dual Band Wireless-AC 3165. The AX200 and AX201 cards are pretty new, and using new technology. I have however used the Intel Driver Update tool to update the Wireless NIC to the latest version, and still there is a problem. USB wifi dongle is something I … Hi! Connect with your network and check if it keeps disconnecting or not. AHill21, Thank you very much for letting us know that information. 3) Used an external USB wifi dongle to verify that I don't lose connection. If by any chance you have a link for the specifications of it, please post it in the thread so we can verify it. Earlier versions of W10 suffered from wake up problems. Now, about the HP EliteBook x360 830 G6, we recommend to install the Wireless driver provided by the manufacturer of the computer, since that driver was customized by them work with your specific platform. Microsoft Agent or I am trying to determine if it happens only on my 5g connection (I'm next to the router to signal is strong) or the lower grade connection. AHill21, Thank you very much for sharing that information and the report. I've updated drivers using the service bridge and through intel. So basically, my WiFi keeps on disconnecting randomly. Perfect, excellent, please keep checking/monitoring the behavior of the laptop for a couple of days and once you get the chance let us know if further assistance is needed. I have the exact same problem as well. I tried troubleshooting but its no help. Learn More. I always go right to Intel's website and grab their driver and use it. we should have went with apple. ... Intel® WiFi Link 1000. Drops wifi - then returns after a few minutes. Intel® WiFi Link 5100. Need help. As described in this article which there was never a fix for: https://forums.intel.com/s/question/0D50P00004RS4SVSA1/intel-wifi-6-ax200-keeps-disconnecting-from-m... AHill21, Thank you very much for providing those details. Update both Intel wifi … Some other customers have reported that by disabling the 802.11R (Fast Transition Feature) also seem to fix the problem, please try that and once you get the chance, please let us know the results. El adaptador Intel(R) Wi-Fi 6 AX201 esta experimentando problemas de controlador o hardware no es la primera vez que público este problema y sinceramente ya estoy muy cansada Solo deje de usar la laptop por dos días y el problema volvio! You need to consider wifi is closely related to Bluetooth in this Intel card, which is the newest BT ver. Have upgraded the drivers to the latest Intel version 21.70.0.6 (07/01/2020), and this still does not fix the problem. Well, thankfully, this issue is entirely fixable, and all an affected user needs to do in order to resolve this problem is disable a couple of specific features of WiFi Sense. Protect Yourself From Tech Support Scams The wireless/Bluetooth adapter is most likely PCIe, see below. if your WiFi is getting disconnected frequently, it might be due to WiFi Sense feature. To do that, you just need to follow these steps: Open the Settings app and go to Network & Internet section. This download record installs the Windows® 10 WiFi package drivers 22.10.0 for the AX210/AX200/9000/8000 series Intel® Wireless Adapters. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary This download record installs the Windows® 10 WiFi package drivers 22.10.0 for the AX210/AX200/9000/8000 series Intel® Wireless Adapters. Laptop keeps disconnecting from wifi, have to restart to reconnect in Network and Sharing For a few days now, my laptop keeps randomly disconnecting from the wifi. In order to install the proper drivers for this specific laptop, you just need to visit Microsoft's web site and download the zip. Hello. So google Intel ac 8265 drivers, go to the intel page, download the file, run it, and choose upgrade. Additionally, if you select the band, either 2.4 GHz or 5GHz, is the problem the same on both bands? On the Surface I used the Intel tool to update the driver to the latest, with no luck. Need help. Intel® Wi-Fi 6 AX200 (Gig+) quick reference guide including specifications, features, pricing, compatibility, design documentation, ordering codes, spec codes and more. It will take a minute or two to reconnect by itself (it will say Can't connect to this network in the interim). Have loads of other devices connected fine (4 Google Home Mini, 6 Lifx bulbs, Nvidia Shield TV, Chromecasts, Smart TVs, other laptops, a macbook, a mac mini, google pixel 3 xl phone). I try to reconnect and it says "Can't Connect To This Network". Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. the hardware is Intel(R) Wi-Fi 6 AX201 160MHz driver version is 21.40.1.3 Is there any chance that you can test them at home? You can help protect yourself from scammers by verifying that the contact is a, official Intel Wifi 6 ax200/ax201 keeps disconnecting from my WiFi. This is very important for us to know since the problem could be related to compatibility. Also, based on the SSU report, it shows that you are working with a channel width of 160 MHz, for testing purposes could you please change the channel width to either 20/40/80/ MHz just to confirm if the behavior of the Wireless connection is the same? I have my other Surface Pro (5) side by side and the 5 does not drop. Microsoft global customer service number. 6) Setting Roaming profile to 5. Could you please clarify which is the laptop that works with Intel® Wi-Fi 6 AX200 card and which one is the one that works with Intel® Wi-Fi 6 AX201 card? Describes the technical specifications and features of the Intel® Wi-Fi 6 AX201 Module, designed for the upcoming IEEE 802.11ax standard. In the right-pane, scroll down and disable Let me use Online Sign-up to get connected option. 6. Hello AHill21, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter? my phone is fine. the hardware is Intel(R) Wi-Fi 6 AX201 160MHz driver version is 21.40.1.3 when I connect to the VPN using pulse secure my host computer wifi download capability drops from 250+ Mbps to … official Restart your computer and see if the problem of WiFi Disconnecting from your Windows 10 computer is now fixed. hold up the Intel drivers for 6 months of testing! Intel® Wi-Fi 6 AX201 (Gig+) quick reference guide including specifications, features, pricing, compatibility, design documentation, ordering codes, spec codes and more. Unsure / User says they might not have problems at home. So it's not the network itself, that works great and has been great for a year. What is the model of the Router? According to the SSU report, the Wireless driver version currently install is 21.80.1.1, I looked in HP's web site and actually, that is the proper driver for your system: https://support.hp.com/us-en/drivers/selfservice/hp-elitebook-x360-830-g6-notebook-pc/26625607. At this stage testing live and I believe for the the HP devices the driver might be working. A Redditor blamed the Intel AX201 adapter to be responsible for the Surface Pro 7 slow WiFi bug after resuming from sleep mode. In the following link you will find the settings to try those changes: https://www.intel.com/content/www/us/en/support/articles/000005585/network-and-io/wireless-networkin... By any chance, did you check with Aruba directly to make sure that the latest firmware update was installed in the Router? Hello, The problem persists. Driver: Windows 10, 64-bit* 22.10.0 Latest: 12/1/2020 Hi AHill21, Thank you very much for letting us know those updates. Send help. Wireless card is in the HP Spectre x360 EliteBook and MS Surface Laptop 3. file that contains all the drivers: https://www.microsoft.com/en-us/download/details.aspx?id=100429. I have now had 2 different brand new Surface Pro 7 devices in which this issue has manifested. Discussion Starter • #1 • Aug 26, 2019. I may be watching a video and then it randomly just disconnects. Connect Automatically & Make WiFi … Has been great for a year Set performance to Max on battery or when plugged in tool update! 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